Refund & Cancellation Policy

1. How to cancel

• You can cancel at any time from the billing area in your account, or through the Paddle customer portal linked there.
• Cancellation takes effect at the end of your current billing period. You keep paid features until then, and you are not billed again.
• After the paid period ends, your account moves to the free plan. Resources above the free-plan limits are deactivated and stored history is trimmed to the free-plan retention window, so export anything you want to keep beforehand.

2. Automatic renewal

Paid subscriptions renew automatically for another period of the same length (for example monthly or yearly) until you cancel. The next renewal date and amount are shown in your billing area. Cancelling stops future renewals; it does not, by itself, refund the current period (see sections 3 and 4).

3. 14-day right of withdrawal (consumers)

If you are a consumer in the EU / EEA or the United Kingdom, you may withdraw from a paid subscription within 14 days of entering into it, without giving a reason (in Romania, Government Emergency Ordinance No. 34/2014).

• Tell us before the 14 days expire, by a clear statement — for example by email to office@softivo.ro, or using the model form in section 8.
• evo uptime is a digital service. If you asked us to start providing the paid plan immediately and acknowledged that you would lose the right of withdrawal once the service is fully performed, no refund is due after full performance. If you withdraw during the 14 days before that point, you pay a proportionate amount for what you have used and we refund the rest.
• If you did not ask for an immediate start, you receive a full refund of amounts paid for the not-yet-started period.
• The right of withdrawal applies when a subscription contract is concluded. Automatic renewals of an existing subscription are a continuation of the same contract and do not restart the 14-day period.

4. Refunds outside the withdrawal period

Outside the cases in section 3, fees already paid for a billing period are non-refundable, and we do not provide partial refunds for time left unused after a cancellation, except:

• where a refund is required by applicable law (including consumer law);
• for a duplicate charge or a charge in the wrong amount;
• where we choose, at our discretion, to provide a credit or refund — for example after a prolonged service outage.

5. If the service is not as described

If you are a consumer and the paid service is not in conformity with the contract, you are entitled to statutory remedies (in Romania, under Government Emergency Ordinance No. 141/2021): to have the service brought into conformity, to a proportionate reduction of the price for the affected period, or to terminate the contract and receive a refund for the non-conforming period. Contact office@softivo.ro and we will work with you to put things right.

6. How refunds are processed

• Approved refunds are issued through Paddle to the original payment method.
• We aim to action refunds promptly; the time for funds to appear depends on Paddle and your bank or card issuer.
• Refunds include any VAT or sales tax that was charged, where applicable.
• Payment disputes and chargebacks are handled by Paddle as merchant of record.

7. Free plan and trials

The free plan involves no payment and can be used for as long as you wish, subject to the Terms. We do not currently offer paid trials; if we introduce one, cancelling before the trial ends prevents any charge, and the terms of the trial will be shown at sign-up.

8. Model withdrawal form

You may, but do not have to, use this form. Complete and send it to us only if you wish to withdraw from the contract.

9. Contact

Billing and refund questions: office@softivo.ro. General enquiries: office@softivo.ro. See also the Terms of Service and Legal Notice.